Customer Support Software Reviews and Downloads

ChatStat Customer Interaction System

ChatStat provides your company with Live Chat sales and support for your site. It let's your employees become operators , there to provide support for your customers at the most critical point in time! Be there for your customers! MovingGraph Analytics will also provide you with a bird's eye view of site traffic, sales, and operator productivity and popularity.

NewWayService

NewWayService allows you to manage your company or service department in an easy and intelligent way. Very flexible, NewWayService adapts itself to your needs whether you are a small or major corporation. No matter the field of activity of the organization you work for, NewWayService will fit your needs for managing efficiently any kind of service call for all your customers whether they are internal or external. NewWayService is incontestably the top solution for all organizations who care about the quality of their service.

LIVECHAT Contact Center

LIVECHAT Contact Center is an program for online customer service and live help. Chat live and learn more about customers?? needs and expectations. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support and increase sales.

Mekashron Business - CRM

Mekashron's powerful software consolidates important office functions into one, easy-to-use application.With the simplicity and power to comfortably manage millions of contacts with a single program from anywhere in the world, Mekashron Business has quickly become the most easy-to-use and affordable contact management software on the market. It is a powerful tool that can organize and send faxes, e-mails, phone calls, voice broadcasts, SMS feeds, printing labels and more. The program serves as a one-stop customer service solution for companies of any size.

SQL Repmote Phone Log

A program that provides remote users the ability to log in phone calls into a MS SQL Database. A flexible program that allows for creation of call groups based on each of your products. A mini "CRM", the Remote Phone Log can provide a central depository for logging calls by a tech support, customer service or sales group. Call groups can be created with an easy to use visual tree that defines your products structure. Callers logged in can E-mail or text message snapshots of the call to other addresses in the contact section. Calls can be escalated to a web based escalation tracking tracking system.

BridgeCRM

BridgeCRM v5 is a multi-user CRM system designed for individuals to medium sized organisations. It is an easy, powerful and convenient way to manage Appointments, Company/Contact Details, Notes, To Do Items, Favourites, Groups and an In/Out Board. Optional components allow for the management of Opportunities, Support and Item Tracking. Intergrates with MS Outlook, MS Outlook Express, MS Word and its own word processor.

Click N Speak

This software is an outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses.

SurveyGold

Use this tool when you need to build and administer a survey and analyze the results. It's efficient for individuals, educational institutions and organizations that need to quickly create and conduct exams or surveys over the Web, the phone or in printed questionnaire form.

Sky Blue Support

Sky Blue Support Help Desk Software (SBS) is is a flexable and powerful CRM solution that puts you in control of your customer support needs. SBS uses the very latest technologies, to provide you with an efficient and easy to use Customer Relations Management Tool.

HotPotato

Support and Setup Services available for a fee. HotPotato runs as on XP Pro, Win2k and Win2k3. As a Browser based program it only requires a single install and can then be accessed from multiple systems on the network without installing any additional software.

LBE Desktop Helpdesk

This customer service helpdesk tool uses industry-standard databases like Access, Microsoft SQL Server and Oracle. Many reports are supplied. If you need more, you can build your own using any of the available reporting tools. You can group records and change fonts and colors.

Call Accounting Mate

Call Accounting Mate can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder. It is 100% browser based with a built-in Web server and an embedded SQL database engine. It can monitor emergency 911 calls, misuse, network traffic patterns and cost allocation. Third party applications can access priced call detail records through an XML interface. The program is designed to work in any country around the world. The tariff tables are user configurable. The software has a library of JavaScript drivers designed to work with virtually any telephone system from all major manufacturers including Avaya, Cisco, Nortel, Siemens, Alcatel, NEC, Samsung, Panasonic and Asterisk.

DT Job Tracker

DT Job Tracker is a simple to use software application, specifically designed for service-based companies. It helps you manage your jobs and tasks easily and efficiently and allows you to respond quickly to customer enquiries. The system can also integrate with Sage and other industry standard accounting applications. DT Job Tracker is designed to support businesses that have engineers who operate from a centralised base or who work in the field and need to be managed remotely.

sitehelpdesk

Help desk Software solutions for IT Service Management, General support or customer account management and support. Engineered for fast browser response, even via wireless PDA's or modem dial up. Download sitehelpdesk then ask for an upgrade to our IT Support or Customer support solutions

SimpleHelp

From the customers perspective: customer simply connects to the built in web server in SimpleHelp or connects to your website and sees the integrated SimpleHelp support client. They then enter their details and wait for a technician to connect to them.

Commit CRM

Commit is a complete solution for managing your Computer Services Business. Commit provides a complete CRM, Service Management, Contracts and Billing functionality for IT Services Companies. Commit Web Interface modules enable employees and customers access the system data using a Web browser. A complete integration with QuickBooks save time and streamline the day to day billing activities.

Click Chat Sold

This program provides live chat and real-time site monitoring service for your Web site. You can provide instantaneous customer support and individual attention to your customers.

Help Desk for IIS

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

Cute Web Messenger

Cute Web Messenger is a state-of-the-art instant messaging software package that facilitates communication with your customers, company's employees or community site. Your visitors can chat with each other using a web browser without installing any software. If you like what you see at MSN, Yahoo, or AOL Instant Messenger now you can add that same sort of capability to your own site.

Cute Live Support

Cute Live Suppport is a live chat program software providing live website monitoring, live help and live support to visitors for sales and customer service. It has a host of exciting built-in features, these include: Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (ex. Sales and Support), Canned Responses, Send files and more...

Ontiva Fusion

Ontiva Fusion provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or VOIP. With Ontiva Fusion a single support agent can interact with up to 10 customers simultaneously. This drastically reduces your company's operating costs.

KewlTalk Chat

KewlTalk Chat-as-Service means No Installation, No Configuration, No Maintenance, No Plug-In, No Database, No Chat Client Needed and No Cost! Customized skin to match the theme of your site. Fully re-brandable so that the service appear to be provided entirely by you. RSS delivers fresh new exciting contents directly to your users. Run your own advertisement (contact us for more info). And much more...

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.

Auscomp IT Commander

Auscomp IT Commander is a tracking and communication system designed to expedite and enhance the control and handling of any IT related issues. It creates integrated, reliable, scalable, secure and manageable Message and Workflow capabilities to any Intranet community. It comes with an integrated relational database, and provides an attractive, browser based interface for lodging and reviewing requests or suggestions made by users. Developers can login and work on or complete any pending Data Systems Requests (DSRs) and the administrator can use the system control panel to manage resources, create reports, calculate costs and much more.

Retrospection

Retrospection, a free program software which can be used to capture the computer display much like a VCR/DVR captures video. Retrospection is used to play back recorded activity for those "what did I do to cause this error" situations. In addition to reviewing past activity Retrospection also supports creating AVI movie files so that information can be shared with other interested individuals. Retrospection captures screen activity while not interfering with computer resources. This is accomplished by only capturing activity when there is mouse or keyboard activity and by running as a low priority process. Retrospection is a completely spy-ware and ad-ware free program.

FootPrints Help Desk Software for Windows

FootPrints Web-based help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You'll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, e-mail, Web, live chat, and wireless devices), self-service online, knowledge management, business rule automation, service level

Customer Backup

When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup!

My-CRM

Designed for the small business this level entry CRM software offers contact management,a fully integrated calendar,opportunities,quotations,invoicing with receivables and a project/helpdesk module.

Nethelpdesk

This multi-user help desk software system offers standard helpdesk request processing in addition to inventory management, knowledge base, network diagramming, service status reporting and change management. It can also be used by IT support companies to automate their administration and keep track of their clients' help requests. Clients log into a Web interface to check on the progress of their requests and view how many hours they have remaining on their support contracts.

Platoo-Contact

This CRM software lets you and your company manage business contacts and activities. You can add new users, and the software can track and analyze your communications with the business partners in its database. Various search and sorting capabilities, combined with custom classificators, give you the ability to design and produce various reports. Extra module for making surveys. TAPI support lets you make phone calls and detect incoming calls Caller ID. It offers MAPI support for sending e-mail directly from Platoo-Contact. Supports English, Estonian, Finnish, French and German.

EasyCustomer

This customer database enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts and send personalized e-mail messages.

SFM Customer Manager

A management tool for small businesses, SFM Customer Manager provides visibility into company operations and customer relationships. It has two main components: A CRM and project data entry tool integrated into MS Outlook and a CRM Management Dashboard that shows real-time company updates, graphs, reports, statistics, pipeline analysis, cash flow analysis, forecasts and additional valuable information vital to optimal decision-making.

Dev Hound

This software is a Web based project management system designed for bug tracking, tracking projects, development teams, software releases, clients, support calls and knowledge bases. Dev Hound can use IIS or its own Web server, has configurable e-mail notifications, mail merge for making newsletters, standard reports, report wizard and advanced report and graph generation. Dev Hound also has several themes such as Windows XP and Aqua, and options for custom fields, multiple databases, billing, call center application, configurable security groups and access rights.

AliveChat

Connect with and track your Web site visitors in real-time via a browser based live chat interface with AliveChat. Your company can offer live support software to customers. The program is fully hosted by WebsiteAlive data centers, so there is nothing to download and install. Some features include proactive sales chat, unlimited operator and client chat sessions, full customization, real-time site monitoring, repeat visitor identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution and hotkeys.

CRMLogix

This contact management, CRM and sales force automation tool includes multi-user capabilities, system security and enterprise systems integration. It supports quotations, ordering, reminders, and per-user and per-customer reporting.

vtiger CRM

This software is a Web-based open-source CRM program with sales force automation features. Sales people can manage their accounts, contacts and opportunities. They can also track daily tasks, meetings and e-mails.

SupportDesk

This help desk software allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The software can be customized to your requirements and comes with more than 130 pre-defined reports.

Acacia Help Desk

This help desk software allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.

Terrasoft CRM

This program contains CRM functions for sales, marketing and service. Terrasoft CRM provides functionality for time-management, project, e-mail and documents management and can be integrated with third party financial software.

Provide Support Live Website Chat

Chat with your Web site visitors and give online customer support or pro-actively sell your product. This Web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional Web-based operator console allows you to monitor your Web site for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript e-mailing.

TSC2 Help Desk

This help desk program provides a suite of integrated tools for managing a technical support department. It includes work order management, equipment inventory, scheduling, reporting, network auditing and a web interface. The program tracks all work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades.

BLive

This software is an interactive Web meeting and customer support tool designed specifically for software sales, support and training professionals in small and medium-sized businesses. You can host a private presentation or meeting with customers, prospects or trainees without requiring complex software downloads or back-end integration. The program can give your sales, support and training staff the ability to share a desktop, send instant messages, engage in directed Internet browsing and, with permission, view or control your customer's desktop. It also includes a Web button or private URL that gives your customers the ability to contact you in real-time.

BridgeTrak

This software is versatile help desk and tracking program for tracking calls, issues, problems, or software bugs and defects.

HelpMaster Pro Enterprise Edition

This program features a full client-server SQL server database and offers a complete list of enterprise features.

Request Tracker

Request tracker is a helpdesk management program that tracks customer requests and problems as well as their resolutions.

Eglum Opt-In Manager

This program allows you to create and manage lists of subscribers who want to receive various information from you, be it commercial or educational, as well as to conduct mass mailing campaigns to these subscribers. This software also allows you to maintain a list of unsubscription requests and remove their corresponding entries from your database.

Action Service Solo

This software is a complaint handling, recording, response and analysis package. It uses MS Word for letter writing using standard MS Word templates and MS Excel for reporting purposes.

VitalCRM Business Contact Manager

This business contact management system integrates with Microsoft Word and Outlook. It allows you to store, search for and retrieve contact information. All communications can be attached to the contact record in the form of notes, appointments, documents, phone calls, forms and files. A mailing list manager has no limit on the number of mailing lists that can be created. The lists can then be used to perform a mail merge to a document template, e-mail or SMS. Fields can be customized to fit your needs.

Mercury MailRoom

This program allows you to store the answers to frequently asked questions, search through them and then put those answers into the e-mails you are writing to your customers. It allows you to keep the messages organized in groups, find them and then with one keypress it switches back to your e-mail program and pastes your message into an e-mail. Advanced features include replaceable fields to allow customization each time a message is used and the use of file attachments that can be included with an answer.

WSMS live support

This live chat system give you client-side access to a list of supporters. The visiting client does not need to install any software and uses a standard browser.

ABSequest

This software is a utility for sharing and controlling information on service requests and complaints. It is useful for real estate managers, help desks, all types of distribution, and other situations where information on ongoing events must be available on a network.

Request & Response

This program is designed to allow companies to track user requests.

LanHelpdesk

This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and the computer are attached to the Ticket.

Abacus HelpDesk

This program provides a variety of services to assist you with running a help desk. It provides call tracking, knowledge management and problem resolution. You can also use it for call management, statistic reports and invoice handling.

AccessAble Help Desk Pro Edition

This software is a full-featured, Web-enabled help desk program. The interface is a combination of Active Server Pages and HTML template files. The information can be saved and exported. Version 2.5 has many changes to make data entry even faster and includes additional reports and updated Web page interface.

LS-CRM

This customer relationship management software offers customer, supplier and product information, and allows you to create, track and analyze quotes, sales and purchases. It includes more than 30 reports.

Been There, Done That!

This help desk program allows you to record information about your users, their computers, peripherals, software and problems. Reports can be output to PDF files for e-mailing as attachments.

QUAD Help Desk

Multi-user ready at no additional cost, this program provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to record, search, update and report on calls about your products or services within minutes of installation. In addition, if you install the HTTP server on a PC with a static IP address, you won't have to install the Windows program on the computer. The Windows program includes wizards for querying and reporting on calls recorded in the database.

CustomerReach

Provide live help on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.

Proactive Customer Support

This program provides customer support with both Windows and Web applications. You can enter data and create reports. It supports multiple users.